ONE THING on Outcomes vs. Outputs

Outputs are the specific changes your team is making to your product or service to improve things for your customers and your business. Outcomes are what you are hoping for as a result of those outputs.  Smart Product people have learned to focus on outcomes, to ask...

ONE THING on Agile Coaches

A lot of organizations balk at hiring Agile coaches (aka scrum masters) for every team. They find it hard to justify that many people who aren’t coding, designing, or figuring out what’s next. I agree. I was the Agile coach for Boston area scale-up Localytics. I...

ONE THING on Wearing Many Hats

Product people are often elected to jump in and do whatever it takes to make their product successful. In addition to product I’ve pinch hit in UX, agile coaching, engineering management, ops, business development — you name it. Taking ownership of...

ONE THING on Brilliant Bosses

The best boss I ever had trusted me with everything. He taught me everything about product culture by giving me the mission and letting me loose to figure out what was necessary for myself. John Wang went on to become CMO of HTC and Chairman of Noodoe. Thanks,...